In the previous article, we delved into our nightmarish experience with Bluemasons, an interior company that presented a deceptive facade of professionalism and reliability. We witnessed their incompetence, lack of transparency, and manipulative tactics that left us deeply disappointed. In this continuation, we shed light on the alarming malpractices of BlueMasons, specifically regarding their tendency to hold clients ransom in turnkey projects. We caution readers once again to exercise extreme caution and avoid falling victim to their unscrupulous practices.
The Turnkey Ransom
One of the most concerning aspects of dealing with BlueMasons is their approach to turnkey projects, where they take full control of the procurement and billing process. On the surface, this arrangement might seem convenient, but in reality, it opens the door for potential exploitation and manipulation of clients.
Billing in Their Name, Denying Warranty Coverage
In a turnkey project, BlueMasons procure all materials and products on behalf of the client. However, our experience revealed a disturbing pattern: they often bill the products in their company’s name instead of the client’s, making it challenging for the client to enforce warranty claims directly with manufacturers. This practice puts the client at a significant disadvantage, as they are left at the mercy of BlueMasons when it comes to resolving defects or issues with the products.
When we requested copies of bills for products with warranties, BlueMasons outright denied providing them, citing flimsy excuses and claiming they would handle any issues themselves. This lack of transparency and denial of crucial documentation left us feeling trapped and powerless to protect our investment.
Delays and Blunt Responses
BlueMasons seemed to revel in the power dynamic of a turnkey project, using it to their advantage in dealing with clients. They consistently delayed the delivery of materials and services beyond the agreed-upon timelines, causing significant disruptions to our project and business operations.
Instead of taking responsibility for their delays and inefficiencies, they responded with bluntness and dismissiveness when confronted by the client. Their unapologetic attitude and lack of concern for our inconvenience added insult to injury, leaving us feeling like mere pawns in their profit-driven game.
Overcharging and Unjustified Expenses
A shocking revelation during our experience with BlueMasons was the presence of hidden charges and unjustified expenses in the final billing. As clients, we were constantly kept in the dark about these additional costs, which only surfaced at the time of settling the account.
Their penchant for overcharging and their reluctance to provide transparent breakdowns of expenses reinforced the perception that money was their sole motivation, rather than delivering a satisfactory and fair service to their clients.
Conclusion
BlueMasons’ malpractices and unethical behavior in turnkey projects highlight their disregard for client welfare and satisfaction. The experience of being held ransom by a company that prioritizes profits over client needs was distressing and disheartening.
We reiterate our warning to potential clients: Do not be swayed by the promises or impressive facade of BlueMasons. Their malpractice and tendency to defraud clients should be a cautionary tale for anyone seeking interior design services. Be vigilant, avoid overpaying, and never proceed with any advance payment until you are absolutely certain of their integrity and commitment to ethical business practices.
In the pursuit of a successful interior project, choose a company that values transparency, communication, and client satisfaction above all else. Only by learning from shared experiences and holding companies accountable can we safeguard ourselves and others from falling victim to unscrupulous practices in the interior design industry.